Something is wrong: corrections and revisions

Tell us and we fix it. Getting your brief right is part of the job, so corrections cost nothing.

Fixed free

If delivered work doesn't match the brief you confirmed, we correct it at no charge. For example:

• A wrong fact or detail.
• The wrong tone.
• The wrong emphasis, or a claim you never made.
• A misread brief.

This applies to free and paid orders.

Quoted as new work

Work that is materially different from your confirmed brief is new work and is quoted separately. For example:

• A new offer.
• A new audience.
• A new topic.
• A rewrite of a piece you already approved.

We always tell you which of the two we think it is before doing anything. You'll never be quietly billed.

How to request a correction

Email hello@seosellers.com or reply to your delivery email, and include:

1. The live URL of the piece. You'll find it on your delivery report.
2. What's wrong and what it should say instead.
3. The source, if it's a factual correction, such as your current price list.

Please raise it within a reasonable time of delivery, so we can fix it while it's fresh.

Prefer to catch issues before anything goes live?

Choose Pro or Complete and every draft waits for your approval. See Can I approve work before it goes live?